Complaints Register

At Platinum Insurance, we adhere to quality standards of the industry and comply with all our regulatory bodies.

For any complaints or feedback on your insurance policy, kindly get in touch with us using below protocol:

Telephone: 04-357-7997
E-mail: complaints@pib.life
Complaints Register Form: https://www.pib.life/wp-content/themes/vita/img/complaint-form.pdf

To read more on our complaints resolve procedure please click below.

Complaints Handling Procedure: https://www.pib.life/wp-content/themes/vita/img/flow-chart-of-complaint-process.pdf

Contact details of Insurance Authority –

Telephone: 800-42823
E-mail: Customer.Service@ia.gov.ae

Contact details of Dubai Health Authority –

Telephone: 800-342
E-mail: wasselsotak@dha.gov.ae