My AccountAt Platinum Insurance, we adhere to quality standards of the industry and comply with all our regulatory bodies.
For any complaints or feedback on your insurance policy, kindly get in touch with us using below protocol:
Telephone: 04-357-7997
E-mail: complaints@pib.life
Complaints Register Form: https://www.pib.life/wp-content/themes/vita/img/complaint-form.pdf
Contact details of Insurance Authority –
Telephone: 800-42823
E-mail: Customer.Service@ia.gov.ae
Contact details of Dubai Health Authority –
Telephone: 800-342
E-mail: wasselsotak@dha.gov.ae
To read more on PIB’s health insurance related compliance policies and procedures, kindly click on the link below.
http://ipromes.eclaimlink.ae
Complaints Register Form: https://www.pib.life/wp-content/themes/vita/img/complaint-form.pdf
Complaints Handling Procedure: https://www.pib.life/wp-content/themes/vita/img/flow-chart-of-complaint-process.pdf