Frequently asked questions have been answered in the FAQ section. However, if you still need help you may send your query using the form. Our team will be more than happy to help you.
Our Contact Details:
Telephone: +971 4 3577 997
Address: Platinum Insurance Brokers LLC,
41-B Zomorodah Building, Umm Hurair Street, Near Karama Post Office,
P.O. Box: 232743, Dubai, UAE
You solve this issue by visiting the ‘My Account’ section on the top-right of the site.
- If you have forgotten your password, simply click on the ‘Forgot Password’ link (below the log in button).
- Enter your login ID which is the email address you have used to register with us.
- You will receive your log in password on your registered email id.
Log in to your account and click on the ‘Policies’ tab on the 3 dots in the top-right corner.
You will be directed to links from where you can download or even cancel your policy.
Log in to your account and click on the ‘Policies’ tab on the 3 dots in the top-right corner to view the emergency contacts.
If you think you have not received your policy but should have, please log into ‘My Account’ section to check if the policy is there. It is possible that the email notification we sent to you may have landed into your spam or junk folder.
If you have requested a policy start date in the future, we cannot issue the policy until just before that date. There is no need to worry as all your details are in our system and the policy will be processed on the proper date.
Upon issuance of the policy, it will be linked to the RTA. This step will be taken care of and will be automatically done by the insurer.
To cancel a policy follow the steps below.
- Select ‘Cancel a Policy’ on the ‘Policies’ tab on the 3 dots in the top-right corner.
- If you have filed a claim on your policy, you are not entitled to a refund.
- If you have not filed a claim, then you get a percentage refund depending on how long the policy has been active.
- You will not get a pro-rata refund if more than 10 months of the policy has been used.
Note: Refunds depend on the specifics of each policy you have. Contact us using the form below and we will advise you for your case.
What should I do when I am selling my car and want to transfer the insurance to the new owner?
What should I do if I did not register my policy in time and need to extend the policy?
Where can I file a complaint?
For these types of queries, kindly use the contact form below. Upon submission of filled in details, you will receive an email and a customer service representative will contact you shortly.
Note: Please provide elaborate information pertaining to your case. The more details you submit in the message field, the quicker we will be able to assess your stance and help you.