When won’t you have to pay an excess?

There are a few instances that you will not need to pay your excess when making a claim. Some examples include:

• If a driver has crashed into the back of you and once safe to do so, you have collected their name, address, and vehicle registration, we will get in touch with their insurer and your excess fee will be waived.
• If you are in an accident and the other driver admits they were at fault (known as accepting liability), then you will not need to pay your excess. If your car is in a garage being repaired and you have paid the excess amount to the garage, it would be refunded to you.